Policies

Returns and Refunds

Due to hygiene and customisation reasons, we do not accept returns or exchanges. Unless the item received is:

o Faulty
o Incorrect
o Has manufacturing defect.

Conditions for eligible returns: the item must be unused, unwashed, and in original packaging. The return request must be made within 5 days of receiving, so we can evaluate the issue as quickly as possible.

Please be sure to check our size chart before placing an order.

Shipping and Delivery

Thank you for shopping with Sisteria. Below is our shipping policy to ensure you understand how and when your order will be processed and delivered. 

 Processing time:

All orders processed within 3-5 working days. Shipping fees: calculated at checkout based on location and service selected.

Please ensure your shipping address is correct at checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete shipping details.

 Shipping is currently limited to UK and EU addresses only. International shipping is not available yet, but we are working on making it happen soon. 

 Custom fees:

Customs fees vary depending on the destination country and the value of your order. If you are placing an order for delivery outside the UK, please note that custom charges will apply. These charges are determined by custom authorities and are beyond our control. 

We aim to deliver your order within 8-10 working days.